Notifications and repair requests
Allow your tenants to file their repair requests online. Reply to request more information or arrange a visit. Notify your tenant that their request is being processed. Know at all times the real cost of incidents, resolution times and benefits obtained.
· Tenant portal for creating incidents
· Status control
· Double check for opening and reading incident messages
· Respond to your incidents directly by email and have them in your incident automatically
· Control of incident resolution times
· Attach photos/ images to incident
· Associate invoices to an incident
· Incident reports
· Generation of future incidents
· Creation of automatic incidents with events
· Types of incidents
· Management of incident priorities
Supplier management
Control the jobs assigned to suppliers, costs and completion times.
· Assign incidents to suppliers and have control of times
· Management of keys and accesses with suppliers
· Control with SLAs and SLA notices
· Control of invoices to suppliers and payments